Frequently Asked Questions
All of your elementary questions answered!
If your mobile phone is damaged and out of warranty, we will try and fix it for you.
We can fix most water damaged phones as that is our speciality!
Yes we can fix your devices home button, but please note that after the fix the finger print will not work.
Hand in to one of our Drop Off Centres, by post or we can pick up your phone within a 5 mile radius of Norwich. Anything further than 5 miles will be at an additional cost. (Please contact us for details)
Turnaround time is 2-7 days after receiving the phone depending on job and availability of parts. Most jobs are completed within 2-3 days This does depend on the fault, make of phone and parts required.
On the odd occasion that we can not repair your phone, we will get in touch to let you know and return the phone. You will be charged the £10 service charge only.
No it is only worth scrap value while damaged. Insurance companies do not insure damaged phones for their full value.
Each repair is priced on time taken, type of damage, and any parts needed. Until we assess the damage we can not know the true cost of repair. (A deposit will be taken before we assess the damage)